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In order to achieve the certification, candidates must successfully pass a 60-question multiple-choice exam that tests their knowledge of Salesforce Service Cloud features, functionality, and best practices. Service-Cloud-Consultant exam covers a wide range of topics, including service cloud automation, case management, service cloud analytics, and integration with other Salesforce clouds.

Salesforce Service-Cloud-Consultant exam is a challenging exam, and candidates are required to have extensive knowledge of the Salesforce Service Cloud platform to pass the exam. However, passing the exam and earning the certification can significantly boost the candidate's career prospects and open up new job opportunities in the industry. Certified Service Cloud consultants are in high demand, and their skills are highly valued by organizations looking to implement Salesforce Service Cloud solutions.

The Service-Cloud-Consultant Exam is a multiple-choice exam that consists of 60 questions. Candidates have 105 minutes to complete the exam, and they must score at least 67% to pass. Service-Cloud-Consultant exam is administered by Salesforce and can be taken at any of their authorized testing centers or online.

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Salesforce Certified Service cloud consultant Sample Questions (Q66-Q71):

NEW QUESTION # 66
The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer.
What should a consultant configure to satisfy this request?

A. Create a workflow email alert to send the article to the customer.
B. Create a Lightning email template to send the article to the customer.
C. Create an auto-response rule to send the article to the customer.
D. Create a macro to send an email with the article to the customer.

Answer: B

Explanation:
A Lightning email template is a type of email template that can be used to create and send emails from Salesforce. A Lightning email template can include merge fields, images, links, and other formatting options.
A Lightning email template can also include a knowledge article as an attachment or a link. A consultant can configure a Lightning email template to send the article to the customer by selecting the Knowledge Article option in the template editor and choosing the article to include. The agent can then use the template to send an email with the article to the customer from the case record page or the Service Console. Verified References: Service Cloud Consultant Certification Guide & Tips, Create Lightning Email Templates

NEW QUESTION # 67
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows:
A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers

A. Total number of account and contact records in the database
B. Work order and customer contact escalation requirements
C. Account team relationship to the primary contact
D. Visibility and access to the work order records
E. Case closure rules on the original case

Answer: B,D,E

NEW QUESTION # 68
Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support
agents via email. Which options are available with Email-to-Case? (Choose 2)

A. Assignment, escalation, and workflow rules are processed on inbound emails
B. Follow-up emails related to a case will update the case comments
C. Follow-up emails and attachments related to a case are attached to the case
D. Only one inbound email address can be used for Email-to-Case

Answer: B,C

NEW QUESTION # 69
Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

A. WDC Only User
B. Satesforce
C. Knowledge Only User
D. Salesforce Platform

Answer: C

NEW QUESTION # 70
Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers

A. Article Record Types must be created before the import.
B. Each Article Record Type must be in a separate CSV.
C. Multiple Article Record Types can be imported in the same CSV.
D. Article Record Types will be created as part of the import.

Answer: A,B

Explanation:
Explanation
Article record types are record types that define different types of articles in Lightning Knowledge, such as FAQs, How-Tos, Policies, etc. They determine which fields, page layouts, and actions are available for each article type. To import an external knowledge base to Lightning Knowledge using the Knowledge Importer, you need to create article record types before the import and have each article record type in a separate CSV file. The CSV file name must match the article record type name exactly. Verified References: [Import Articles into Lightning Knowledge]

NEW QUESTION # 71
......

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Salesforce Service-Cloud-Consultant Exam Dumps - Best Exam Preparation Method

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Salesforce Certified Service cloud consultant Sample Questions (Q66-Q71):

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